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What does Fathom cost?

We provide the Fathom app free of charge because it drives usage and brand awareness which generates leads for our not-free-but-very-affordable Team Edition product.

Fathom Team Edition contains additional features that make it easy to roll out Fathom across an organization and have insight into what’s happening across all your company’s customer calls.

There are no usage limitations on the free version of Fathom. Record as many calls as you like. There’s no cap on how many people at your company can use Fathom for free.

You never have to upgrade to the Team Edition. The free edition will remain free and we’ll continue to make it better every day. And, no, we will never, ever sell your data to 3rd parties.

Who has access to my recordings?

All recordings created with Fathom are 100% private. They can only be seen if you share your recordings or highlights with others.

Should I be concerned about my privacy?

We take privacy seriously. We’ve gone out of our way to eliminate 3rd party cookies and forced our legal team to write a terms of service and privacy policy that can be understood without a law degree.

Is Fathom secure?

Yes. Fathom is hosted and developed following security best practices including end-to-end encryption, robust monitoring, and regular 3rd party penetration testing. Fathom has completed a SOC2 Type 2 audit as well as extensive security review by Zoom as part of being a Zoom Apps Launch Partner. Full details at security.fathom.video

What does Fathom integrate with?

Fathom integrates with Slack to send specific highlights (ex product feedback or technical questions) to Slack channels in real‑time.

Fathom also integrates with Salesforce, HubSpot, & Close to sync your highlights & notes to any matching Contacts, Accounts, & Opportunities (Salesforce only).

Fathom auto-generates call & action item summaries that can be dropped into Notion, Google Docs, Asana, Todoist and Gmail with a single click.

Will people be uncomfortable with recording video calls?

If you've not recorded calls before we've found that you're much more likely to worry about this than your attendees ever will. In fact, inside of certain roles like Sales & Customer Success already over 90% of calls are recorded (with the exceptions typically being sensitive legal or enterprise sales).

We're also seen that over 50% of attendees would like access to the call recording, so rather than be worried they'll be excited that you're recording the call for their benefit as well (don't worry, Fathom allows you to share the call recording without sharing your highlights & notes).

Finally, if at any time your attendees are uncomfortable, Fathom gives you a way to pause recording.