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What Customers Are Saying
Highlights from real conversations. All recorded in Fathom.
Fathom saves me a ton of time. Prior to Fathom, I was having to put all of my notes manually into Salesforce.
It saves me hours and hours of times each week. Fathom is my secret power.
Making sure that I can actively listen and effectively take notes is a game-changer.
I can back up every single thing with a user quote, which is exactly what the product team has been hoping for.
There is real value in hearing exactly how a customer says something.
What does Fathom cost?
Fathom is 100% free. In the near future we will be charging for new, team-centric functionality but the core Fathom experience will remain free.
Who has access to my recordings?
All recordings created with Fathom are 100% private. They can only be seen if you share your recordings or highlights with others.
Should I be concerned about my privacy?
Is Fathom secure?
Yes. Fathom is hosted and developed following security best practices including end-to-end encryption, robust monitoring, and regular 3rd party penetration testing. Fathom has completed a SOC2 Type 2 audit as well as extensive security review by Zoom as part of being a Zoom Apps Launch Partner. Full details at security.fathom.video
Does Fathom replace Zoom?
No, Fathom works alongside your Zoom client.
Can I use Fathom without Zoom?
No, Fathom requires Zoom and is not a separate service.
What does Fathom integrate with?
Fathom integrates with Slack to send specific highlights (ex product feedback or technical questions) to Slack channels in real‑time.
Fathom also integrates with Salesforce & Hubspot to sync your highlights & notes to any matching Contacts, Accounts, & Opportunities (Salesforce only).
Fathom auto-generates call & action item summaries that can be dropped into Notion, Google Docs, Asana, Todoist and Gmail with a single click.
Will people be uncomfortable with recording Zoom calls?
If you've not recorded calls before we've found that you're much more likely to worry about this than your attendees ever will. In fact, inside of certain roles like Sales & Customer Success already over 90% of calls are recorded (with the exceptions typically being sensitive legal or enterprise sales).
We're also seen that over 50% of attendees would like access to the call recording, so rather than be worried they'll be excited that you're recording the call for their benefit as well (don't worry, Fathom allows you to share the call recording without sharing your highlights & notes).
Finally, if at any time your attendees are uncomfortable, Fathom gives you a way to pause recording.